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| FAQ: Prolayment CS |
| Question: How long has Prolayment™ CS been around? |
| Answer: Prolayment™ CS has been used by contractors for over 5 years and there have been no reported failures to date. Back to Top |
| Question: What type of testing have you performed? |
| Answer: The required test for crack isolation membranes is the ASTM C-627 “Robinson Test”. There are fourteen cycles and 5 ratings. Prolayment™ CS received a “Heavy Commercial” rating on this test. Which means Prolayment™ CS is ideal for heavy traffic areas such as, shopping malls, restaurants, hospitals, kitchens, and bathrooms. Back to Top |
| Question: Can Prolayment™ CS be glued down in concrete applications? |
| Answer: Yes. Prolayment™ CS can be applied with many commercial grade adhesives. Please refer to the specific installation instructions and warranties for these types of applications. As with all adhesive applications, please follow manufacture installation instructions. The presence of moisture and alkalinity may require alternate installation methods. Back to Top |
| Question: Does Diversified Foam Products, Inc. offer a warranty on Prolayment™ CS? |
| Answer: Yes. Diversified Foam Products has one of the best warranties in the market. Diversified stands behind Prolayment™ CS and guarantees its performance, as long as TCA guidelines have been followed. Please refer to our Warranty for complete details. Back to Top |
| Question: What type of acoustic benefits does Prolayment™ CS offer? |
| Answer: Extensive acoustic testing has been performed on Prolayment™ CS at an independent laboratory for both IIC and STC. The results of the IIC testing were (54) and the results of the STC testing were (54). Testing was completed by an accredited acoustical testing laboratory, which is highly regarding by the flooring industry. The noise transmission levels with Prolayment™ CS exceed the H.U.D. multi level dwelling requirements. Back to Top |
| Question: What are the moisture characteristics of Prolayment™ CS? |
| Answer: Prolayment™ CS allows only 1.39 lbs. / 1000 sq. ft. per 24 hours. In essence, it performs over 215% better than what is required for most installations. Flooring associations state that generally, flooring may be installed provided that the moisture vapor transmission rate of the concrete slab is no greater than 3 lbs. / 1000 sq. ft. per 24 hours. Back to Top |
| Question: How does Prolayment™ CS compare to traditional anti-fracture membranes? |
| Answer: Prolayment™ CS is a lightweight thin crack suppression membrane, which means you will not have to change door jams or cabinet heights. Prolayment„· CS requires no primers or cure time, therefore it can be installed in one day. Back to Top |
| Question: What is Prolayment™ CS? |
| Answer: Prolayment™ CS is a highly engineered polyolefin foam underlayment developed specifically for the crack suppression market. Back to Top |
| FAQ: The Floor Muffler |
| Question: Which side of the FloorMuffler™ goes down? |
| Answer: If you are using the FloorMuffler with a floating floor system, you can use either side up. For glue down, we recommend you roll out the underlayment with the shinny side down. Back to Top |
| Question: Can FloorMuffler™ be glued down for solid hardwood and engineered floor applications? |
| Answer: Yes. FloorMuffler™ can be used for solid hardwood and engineered floor glue down applications. Please refer to the specific installation instructions and warranties for these types of applications. FloorMuffler™ High Performance Adhesive System can be used in these type of glue down applications. This complete system has been extensively tested and is warranted as a complete system. Back to Top |
| Question: I have been told that some manufacturers will void their warranty if their specific underlayment is not used. How can I deal with this? |
| Answer: The answer is two-fold. First, Diversified Foam Products, Inc. is so confident in the physical properties and the performance of The Floor Muffler™ that we agree in our warranty that “Should any manufacturer of these types of floors fail to honor their warranty due to the installation of FloorMuffler™ rather than their brand of underlayment, we will agree to honor their original warranty in full should FloorMuffler™ fail in any way.” Secondly, the Federal Trade Commission, through the Magnusson-Moss Act, has deemed this illegal in their “Tie-In Sales Provision”. (Please refer to www.ftc.gov/bcp/conline/pubs/buspubs/warranty.htm for complete details.) In essence however, the following is a summary from the Act: "Tie-In Sales" Provisions Generally, tie-in sales provisions are not allowed. Such a provision would require a purchaser of the warranted product to buy an item or service from a particular company to use with the warranted product in order to be eligible to receive a remedy under the warranty. The following are examples of prohibited tie-in sales provisions. In order to keep your new Plenum Brand Vacuum Cleaner warranty in effect, you must use genuine Plenum Brand Filter Bags. Failure to have scheduled maintenance performed, at your expense, by the Great American Maintenance Company, Inc., voids this warranty. Back to Top |
| Question: Does Diversified Foam Products, Inc. offer a warranty on FloorMuffler™? |
| Answer: Yes. Diversified Foam Products, Inc. stands behind FloorMuffler™ and guarantees its performance under all brands of laminate and floating wood floors. Please refer to our Underlayment Warranty for Floating Floor Systems for complete details. Back to Top |
| Question: What type of acoustic benefits does FloorMuffler™ offer? |
| Answer: The FloorMuffler™ reduces both reflective sound as well as thru the floor sound transmission. We have completed extensive acoustic testing on FloorMuffler™ at an independent laboratory for reflective sound and IIC and STC. The reflective sound properties far exceed anything on the market. The results of the IIC testing were (72 ) and the results of the STC testing were (73 ). Testing was completed by NGS Testing, an accredited acoustical testing laboratory highly regarded in the flooring industry. The noise transmission levels with FloorMuffler™ far exceed most multi level dwelling requirements. Please contact Diversified Foam Products, Inc. or your local sales representative for an acoustic demonstration. Back to Top |
| Question: Is FloorMuffler™ actually a moisture barrier? |
| Answer: Yes, FloorMuffler™ itself is a moisture barrier and does not require either an attached barrier or free lay barrier to offer protection. In fact, both the laminate and the solid wood flooring associations state that generally, flooring may be installed provided that the moisture vapor transmission rate is below 3 lbs. / 1000 sq. ft. per 24 hours. FloorMuffler™ allows only 1.39 lbs. / 1000 sq. ft. per 24 hours. In essence, it performs over 215% better than what is required for most installations. This means you will save money & time by not having to install a film. Back to Top |
| Question: How does FloorMuffler™ compare to traditional PE underlayments? |
| Answer: In short, there is no comparison. Traditional PE foams are base grade products that provide limited performance. FloorMuffler™ is a high performance product that provides superior moisture protection in addition to superior acoustic benefits. (Please refer to acoustic information included for specific test results) Back to Top |
| Question: Haven’t I seen similar products on the market? |
| Answer: NO! While there may be other products on the market that “look” the same as the FloorMuffler™, they are not equivalent products. Again, FloorMuffler™ is a proprietary product that was engineered specifically for the flooring market to help improve reflective sound. The unique properties of FloorMuffler™ are what give the product its exceptional strength and acoustical performance. FloorMuffler™ is the only product on the market that is specifically designed to improve reflective sound properties. The moisture characteristics of the FloorMuffler™ are also designed to be the best on the market without a film. BEWARE OF IMITATIONS. Back to Top |
| Question: What is the FloorMuffler™ made of? |
| Answer: FloorMuffler™ is highly engineered polyolefin blended foam developed specifically for the flooring market. Back to Top |